To better serve our EMTS User community we have provided a method to engage the EMTS support allowing you to create an Incident in the FCA Support Portal.   Before entering a support request, please collect the information listed below as this will allow us to service your request quickly.

Once all information is collected, please click here to launch the FCA Support Portal.  You will need a Supplier ID (W-ID) to access the eSupplier Connect Portal.  If you do not have a W-ID, please call the FCA National Help Desk at 866-322-3274 and request to have an Incident submitted to EMTS.

When creating an issue, please enter "EMTS" in the "Select application or software" dialog box.

​​Required Information

​FCA Supplier code:
If you do not have your FCA supplier code, please us your EMTS Logon Account name
​Company name
​First and Last Name
​Phone #
​Email Address                          
​Preferred method of contact: (phone, mail)
​Date and time of availability
​EMTS Account
Unless provided above
​Problem/Issue Information
​Date of occurrence
​Detailed Explanation of your issue                          
Error message

​Optional Information
​Source File Name
Document type/Transaction type
Connection Details:
SFTP, AS2, Browser Based

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